Refund Policy for Avnue Fashion India Marketing Pvt Ltd
At Avnue Fashion India Marketing Pvt Ltd, we strive to ensure customer satisfaction with every purchase. Our Refund Policy outlines the procedures and guidelines for processing refunds and replacements for orders placed on our website.
Eligibility for Refunds and Replacements: Customers may request a refund or replacement within 7 days of receiving their order.
To be eligible for a refund or replacement, the item must be unused, unworn, and in the same condition as received, with all tags and packaging intact.
Refund or replacement requests beyond the 7-day period will not be entertained.
Refund Process: To initiate a refund or replacement request, customers must contact our customer service team at 1800 203 1383 or email us at care@avnuefashion.com within the eligible period.
Customers may be asked to provide proof of purchase, such as an order number or receipt.
Once the return request is approved, customers will receive instructions on how to return the item.
Refund amounts will be credited back to the original method of payment after the returned product reaches our warehouse. Please allow 2 to 3 business days for the refund to be processed.
Replacement Process: If a replacement is requested, we will arrange for the shipment of the replacement item once the return request is approved.
Customers may be required to return the original item before the replacement is dispatched.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
We recommend using a trackable shipping method for returning items to ensure their safe arrival.
Damaged or Defective Items:. If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund, as appropriate, at no extra cost to you.
Contact Information:
Customer Care Number: 1800 203 1383
Email: care@avnuefashion.com
If you have any questions or concerns regarding refunds or replacements, please feel free to contact our customer service team.
By placing an order on our website, you acknowledge and agree to abide by the terms of this Refund Policy.
Thank you for choosing Avnue Fashion India Marketing Pvt Ltd for your clothing needs!
Sincerely,
Avnue Fashion India Marketing Pvt Ltd